Password & Login Troubleshooting
Tips for activating your card
- Ensure you enter your 16 digit card number (no spaces) correctly.
- Your card activation password, the first time you login, is your date of birth,
day and month only, in the format DDMM. No spaces or / required.
- Follow the on screen Card Activation instructions.
- You can also activate your card(s) via phone on 1800 171 510. The first call is
free.
- If you are NOT logging in for the first time, your password will be the one that
you have selected.
Tips for logging in
- Ensure you enter your 16 digit card number (no spaces) correctly.
- If you are logging in for the first time your password is your date of birth, day
and month only, in the format DDMM. No spaces or / required.
- If you are NOT logging in for the first time, your password will be the one that
you have selected.
Forgot your password?
- To have a temporary password emailed to you, submit your details below:
For security reasons, your temporary password will be sent to the email address we have on file for you
OR
- To get the current number to Phone us on, enter your card number below: